Frequently Asked Questions
Our chefs source fresh, local ingredients from multiple specialized suppliers that we have worked hard to identify. Doko imposes strict quality control procedures to ensure our locally-sourced products meet the high standards our customers have come to expect, differentiating ourselves from other quick-serve restaurants. We have a strict screening process before we decide to officially partner with any supplier, as food quality is our number one concern.
Meals are prepared daily by our top chefs each and every morning, so you know you’re getting ultimate freshness!
Yes! Simply follow our ordering system, and let us know your preferences in the appropriate boxes. If you need a more significant alteration, please don’t hesitate to give us a shout on our channels above.
Of course! Simply add another order to your cart for the same day. Doko makes a great leftover dinner, either reheated or cold!
Our meals are best consumed fresh! However we don’t use any preservatives, if refrigerated, meals will last 24-48 hours.
Above all we want you to be happy – before writing us a bad review or complaining to your colleagues, come to us first – we’ll do everything in our power to make sure you’re a happier customer than ever before!
Yes! Doko takes allergies very seriously (Aleks is allergic to the gym!) Make sure to let us know in the ordering screen so we can ensure you receive a safe (and tasty!) meal, and we’ll back it up by confirming you receive your adjusted meal upon delivery.
Yes! Most Doko meals are just as delicious hot as they are cold. However, we always recommend microwaving in porcelain or glass vessels as this is the safest way to reheat food.
Yes – within reason! We generally deliver orders in bulk, so you’re more likely to get accepted outside the green zone if you have 5 or more friends or colleagues also hoping to get a Doko fix. That being said, contact us regardless – we might already be looking to expand into your area!
Sure! Give us a shout before 10:00am through WeChat or phone call, and we’ll pause your meal plan as long as you need!
Yep, we’re legit! Contact us above if you require a fapiao for your business or personal use.
Currently we follow a pre-planned delivery schedule – but get in touch if you need special accommodation and we’ll try our best to work it in! We’ll be partnering with third-party delivery companies in the near future, so watch this space!
We love to cater! Doko can help create a fully customized menu for you – not just limited to Doko Healthy, Italian, or Japanese, but any taste of the rainbow! We’ll work with you to make sure your guests are left full, satisfied, and (hopefully) addicted to Doko.
Every portion of each ingredient is weighed, and Head Chef Aleks calculates the nutritional information based on these portion sizes. That means our nutritional information is accurate and consistent meal-to-meal.
Doko loves new faces, and our business is rapidly growing. We’re always keen to talk to other like-minded individuals who share our passion for healthy living with a hard work ethic and entrepreneurial spirit. If this sounds like you, reach out to us above!